Privacy Policy

We appreciate your trust and to honour the trust you have vested in ‘Knowing The Examiner’s Mind™ (KEM)’ brand and its products, we adhere to ethical standards in gathering, using, and safeguarding any information provided to us. Knowing the Examiner’s Mind™ is Zambia’s leading exam guide product developed, published and owned by Initiative Publishers, both print and tech mode. KEM’s aim is to impart learning and success in exams by providing every necessary information/tools/materials that will make this aim easily achievable. This private policy hereby governs your use of KEM learning application, our website, and other products and services provided and managed by Initiative Publishers. You are advised to read this private policy carefully before using the Application, website, our services and products, along with the Terms of Use (‘ToU’) provided on the Application and the Website. Choosing to use Application, Website or other services associated with the Application or website, or your registration with us through any mode or usage of any of our products using any of your devices will signify your acceptance of this Policy and your agreement to be legally bound by the same. If you do not agree with the terms of this policy, do not use the Application, Website or associated products and services.

User private information

When you download the application or use the website along with other products and services, your information will be obtained. Upon registration you generally provide us with (a) your names, age, email address, location, phone number and password; (b) transaction-related information, such as when you make purchases, interaction with our products/services or general use of the app; (c) your provided information when you contact us for help; (d) information you enter in the system when using the Application/Services/products such as participating in discussions and taking tests. Information collected from users can be categorized into “Personal information,” “Sensitive personal information,” and “Associated information.” International Data Protection rules will be followed treating and safeguarding all information collected by the Application or Website. Your provided information may be used to contact you from time to time, to provide you with the services, important information, required notices and marketing promotions. You will be asked when you need more information that personally identifies you or allows KEM to contact you. In order for you to make the best use of the Application/Website/Services/products and enable KEM to capture your information accurately, it is vital that you log in using your own credentials. KEM will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which it seeks from you. An option will also be provided for you to withdraw your consent given earlier to KEM to use such Personal information. Withdrawal of consent will be sent to KEM in writing at the contact details provided. KEM will then reserve the right not to allow further usage of the Application and its other services to you.

Automatically collected information

KEM Application/Website may collect certain information automatically, including and not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application/Services/products. The relevant information may be collected as per the permissions that you provide.

Some of our services or products may require camera and microphone access while you avail such products/services/subscriptions to improve the service or product experience. (e.g. in-classroom). All video, audio and telecalls between you and our representatives/agents may be recorded for quality and training purposes. These recordings shall not be shared with you for any reasons whatsoever. By agreeing to this Private Policy, you (on behalf of yourself and/or your ward) consent to our collection/recording and use of your and/or your ward’s audio/video/telecall recordings and personal information for the above-mentioned purposes.

Use of your Personal Information

KEM uses the collected information to analyze trends, conduct research, administer the application/services and products, learn about each user’s learning patterns and movements around the application/services and products and to gather demographic information and usage behaviour about the user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help improve the application, products and services. Information may be shared with third parties accordingly as prescribed in the policy. Third party companies will not have any right to share your information. KEM may, at times, provide aggregate statistics about its customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable information.

Access to your personal information

KEM will ensure that your Personal Information is correct and current. If you have filled out a user profile, you will be provided with an obvious way for you to access and change your profile from KEM’s application/services/website/products. There will be security measures to ensure your password is protected from being exposed or disclosed.

Cookies

Cookies will be sent to your computer/device, thereby uniquely identifying your browser. They are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve offerings such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when cookies are being sent. Some features and services may not function properly if cookies are disable.

Links

KEM may provide links in a format that enables it to keep track of whether these links have been followed. This information is used to improve customized content. Clicking on links may take you to sites outside KEM’s domain. Thus, KEM is not responsible for the privacy practices of other websites. It is advisable for users to read private statements of each website they visit.

Alerts

KEM may alert you by email or phone (through sms/call/WhatsApp) to inform you about new service offerings of the company and its subsidiaries/affiliates or other information which it feels might be useful to you, through the Company or its subsidiaries/affiliates.

Public forums

Personal information such as comments, messages, files and photos posted or shared on such features as discussion forums will be available to all users, and will be in the public domain. Such information are posted or shared at your own risk. Any disclosed personal information in your profile or when posting on KEM’s forums may become publicly available.

Securities

It is in best interest and effort of KEM to safeguard the confidentiality of user’s information. Physical, electronic and procedural safeguard will be provided in order to protect every information processed and maintained. Limited employees will have access to such information in their development, improvement and handling of application/website/services/product. However, users need to be aware of potential security breaches which no security system can prevent.

How Long Do We Retain User Data?

User data will be retained for as long as an account is active and for at least three years afterward. This practice may change according to legal and business requirement.

Changes to this Information

Our private policy may evolve with time. You are advised to review this Policy regularly for any changes.

Contact Information

All grievances and queries should be directed to the following Contact: Email: kalunet@yahoo.com  +260977124444.